I called in and gave my new address to CIBC bank in late April this year. They still sent my new visa card to my old address, but thank God I had the post office forward my mail. I just called them to inform them of the mistake, and make sure they had my correct address on file, after I had checked the online visa information and discovered they may have changed the new address I had given back to the old one. I was put on hold and immediately put through to the “fraud department”, once I called. The lady who answered asked the usual questions, to assure I was in deed who I was claiming to be (thank God as I was beginning to think maybe I was not who I was claiming to be). She proceeded to tell me that I was informed in 2010 that I needed to go to a downtown branch and straighten out my “gender issue”, since when originally getting this card, I was reported as male. And she could tell by my voice and by my new legal name that I was female. I told her that I was male when first given this card, that I was now transgender and in fact not Female. And I have been using this card for a few years now with no problems. She told me that I would still have to go to a local branch and straighten out “this gender issue”. I told her that I do not have a gender issue, your company seems to have the gender issue. And asked her “are you suggesting I go to a local branch to prove my Gender?”. She told me she will look into this and call me back. Of course they called back, but not right away, but when I was in the shower (isn’t that always the way?). They left a message and I have called back since, of course now I am speaking with someone else. The second lady I just spoke to has informed me that I have to go into a local branch because of the address and gender issue. I told her I have never, in all the years I have had this card, had to go in person to give a change of address, so this is obviously a Gender situation. I personally think that they should be consistent with their “company policies”. But I am warning all my local Torontonians, who may work at CIBC, when I go into the local branch I will be extremely clear on my Gender, even if this involves blatant nudity! And guess what, it is no longer about Male or Female, it is about humanity. Anyone who knows me, that crying victim is never one of my behaviors, but this thing screams discrimination to me. I asked her if being male, female or otherwise has anything to do with me spending money on this card, and giving them the interest payments that they have no trouble charging. Not sure I will not just pay the balance of this card, and then cancel this card. I understand that not all people working in the CIBC center are Canadians, but I am damned that I will tolerate being belittled by others who do not share our freedoms, that we have fought so hard for. But even then, shame on you CIBC for being a Canadian bank and not at least teaching tolerance and acceptance to anyone and everyone dealing in your customers service centers.